(UWO-312) - Change Analyst
- Buenos Aires
- Permanente
- Tiempo completo
**Global Technology Infrastructure **group is a team rewarded with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.As a member of our
**Infrastructure Support** team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you'll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You'll help develop functional goals and priorities that align with our overall strategy. You'll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.The
**Technology Change Manager **role is responsible for supporting and governing the firm's Change Management process using the ServiceNow toolset, and includes recommending and implementing improvements to the process. This position performs quality assurance of technology change, as well as cross-LOB change scheduling and collision analysis. You will work with a broad audience of technologists, and may sometimes act as a translator between parties. This includes running cross-LOB Air Traffic Control processes and meetings for long range planning and scheduling, and near time change review through the Change Approval Board. This function also liaises with all lines of business and technology teams to provide effective review and management of significant corporate restrictions and blackouts. You will use your technology acumen to drive successful change activities and ensure mínimal impact to our customers and clients. Your understanding of critical data and configuration management will help reduce the risk of technology change. You will evaluate the success of change with an eye on continual improvement and will regularly recommend: improved scheduling and avoidance of conflicts; thoughtful implementation planning; quality pre and post validation testing. You will also evaluate proposals for Pre-Authorized change activity and provide support to our technology change owners, which may include training, development of documentation and job aids. As well, you will support change reporting analytics and measure success through Change related KPI's.Advanced knowledge of Service Now and strong understanding of risk and controls environment as well as Software Delivery Lifecycle, Change and Release processes are essential.This role requires a wide variety of strengths and capabilities, including:- BS/BA degree or equivalent experience
- Expertise in product and infrastructure support, with a good understanding of core infrastructure technology (i.e. Network, Storage, Compute)
- Knowledge of risk and controls landscape, ensuring company-wide standards are met
- Ability to execute within a customer-centric environment
- Expertise in ServiceNow with proven experience in supporting transformational and migration activities, including functional QA and UAT testing of Service Now
- Experience with capturing business requirements and translating into effective, sustainable ServiceNow solutions
- 2+ years experience working on the ServiceNow platform in Change Management, with experience in: workflows and business rules; use of service catalogs and approval models; reporting and dashboards
- Experience with Release, SDLC and Change Management, to evaluate Technology change proposals
- Excellent verbal and written communication skills
- Able to articulate in practical terms the relationship between Change, Incident and Problem as well as Request, in order to recommend workflows and engagements across the processes
- Experience with developing process documentation and job aids for firm-wide distribution
- Proven ability to motivate others and lead change
- Proven ability to work under pressure on multiple work streams within demanding project timeframes
- Fluent in Sharepoint, Jira, Confluence, and ExcelWhen you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization
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