Customer Success Coordinator - Global Accounts (Buenos Aires)

Uber Ver todas las vacantes

  • Buenos Aires
  • Permanente
  • Tiempo completo
  • Hace 13 horas
About the RoleThe Customer Success Coordinator role is a fantastic opportunity to showcase relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of Enterprise restaurant partners, strengthening strategic relationships to increase retention while driving sustainable business growth with mutually beneficial outcomes.Customer Success Coordinators play a key role in retaining high-value accounts by ensuring partners succeed on the Uber Eats platform. You will work closely with restaurant partners to improve performance, identify growth opportunities, and act as a trusted partner by connecting partner needs with internal teams. This role requires strong commercial judgment, data-driven thinking, and the ability to manage multiple stakeholders in a fast-paced environment.What You'll Do- Own post-sales partner management for a high-value, high-potential portfolio of Enterprise restaurant partners
- Build and maintain strong partner relationships to drive measurable outcomes, including revenue growth, product adoption, and retention
- Identify upsell opportunities and recommend new product features that drive mutual business value
- Act as the voice of the customer internally, translating partner feedback into actionable insights and advocating for partner needs
- Develop a strong understanding of the restaurant partner landscape and build relationships across partner organizations
- Design and execute growth initiatives in collaboration with restaurant partners and cross-functional Uber teams
- Set, track, and report performance metrics while leading regular business reviews with partners to drive continuous improvementWhat You'll Need- 1-3 years of professional experience, ideally in customer success, account management, sales, or a similar commercial role
- Confidence making data-driven decisions and applying strong business judgment
- Strong project management skills, with experience building joint business plans and delivering measurable results
- Excellent verbal and written communication skills, with strong interpersonal and stakeholder management abilities
- A proactive, resourceful, and execution-focused mindset, with the ability to operate effectively in fast-moving environments
- Ability to work autonomously while managing multiple priorities and deadlines
- Experience working in customer-facing roles with a track record of achieving business targets or quotasBonus Points- Professional proficiency in English
- Basic SQL knowledge or experience working with data analysis tools

Kit Empleo