Client Technology-ops and Support-support Services - Z292
- Buenos Aires
- Permanente
- Tiempo completo
Rank: Senior AssociateEY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.
Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact!The opportunity
- Provides technical support to a solution to ensure smooth, on-going operation and its successful deployment to the user community
- Contributes to the running, maintenance and support of technology projects post-transition, using sound technical capabilities
- Collaborates and forms relationships with other groups to define, analyze and interpret key business processes, products and services to understand implications for support engineering activitiesYour key responsibilities
- Contributes to the on-going maintenance of existing development and related pre-production environments, using sound technical skills
- Assesses, analyzes, develops, documents and implements changes based on requests for change to an existing solution
- Assesses, plans and contributes to the design of release packages, contributing to moderately complex aspects of a project
- Monitors the effectiveness of installations, peer reviews reports and provides recommendations for changes
- Performs preliminary reviews for new environments and adapts findings to existing environments
- Contributes in the definition of internal control standards and procedures
- Collaborates and forms relationships with other engineering groups to gain a sound understanding of products and services in order to provide specialist technical support activities and communicate progressSkills and attributes for success
- Comprehensive programming knowledge and experience
- Has some knowledge of business processes, products and services, within agreed areas of expertise and is able to provide input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery ManagersTo qualify for the role, you must have
- Bachelor's degree in Computer Science, IT, Mathematics, or related field preferred
- 1-4 years of relevant work experience
- Relevant experience in either an internal or external support engineering role, or similar
- Experience in customer facing roles
- Managed service experience with modern technology understanding including cloud service, virtual networks/systems
- Some experience working virtually in a globally-dispersed team
- Experience working with environment configuration management, technical and process support for new infrastructure and environmentsIdeally, you’ll also have
- Experience working with ServiceNow or similar tool.
- Experience working Agile/Scrum environment preferred.
- Experience working in Dev Ops organizations preferred.
- Experience in a professional services industry preferred.
- Experience working in TFS and TFS Release Management is preferred.
- Project management certification is preferred (PMI/CAPM or PMP, PRINCE2).
- Familiarity with ITIL v2 or 3 would be advantageousWhat we look for
- A self-starter, independent-thinker, curious and creative person with ambition and passionWhat working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for youEY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be
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