B Partnership Manager (Venado Tuerto)
WHS
- Venado Tuerto, Santa Fe
- Permanente
- Tiempo completo
Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.
This is a fully remote role.
About the role
The B2B Partnership Manager owns the day-to-day and performance of our pharmacy partners. This person is the primary liaison to current pharmacy partners and the internal point of coordination across teams (Ops, Product, Clinical, Support, Finance) to ensure smooth execution, fast issue resolution, and accurate commercial operations. You’ll maintain strategic B2B partnerships, keep pricing and contracts current, run weekly/biweekly operating rituals, and manage the invoice reconciliation process end-to-end.
Seniority level
Mid level
ResponsibilitiesServe as the main point of contact for assigned pharmacy partners, building trusted, responsive relationships.
Maintain strategic partnerships by proactively identifying risks, opportunities, and improvement areas.
Coordinate partner communications (updates, escalations, operational changes, rollout notices).
Partner closely with the Pharmacy Specialist to track, map, and resolve operational issues, including recurring pain points and process breakdowns.
Responsible for partner performance and reports, and making sure Pharmacy Playbooks & SOPs are always up to date.
Oversee and collaborate on processes for critical incidents: escalation, partner comms, internal alignment, and post-incident follow-ups.
Recommend and execute process improvements to reduce friction and improve partner and patient experience.
Act as the “voice of the pharmacy partner” internally—aligning cross‑functional stakeholders on priorities and timelines.
Lead & arrange weekly and biweekly rituals (e.g., partner ops review, incident review, KPI review), includ
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