Director of Support Engineering (San Miguel de Tucumán)
Ashby Ver todas las vacantes
- San Miguel de Tucumán, Tucumán
- Permanente
- Tiempo completo
As Ashby grows, the complexity of our customers’ workflows, integrations, and technical environments continues to increase. We are building a Support Engineering function that can both resolve deeply technical issues and influence how our product evolves to prevent those issues in the first place.
To help us scale this capability, we are hiring a Director of Support Engineering to partner closely with Engineering, shape our long‑term supportability strategy, and ensure that technical insights from Support meaningfully influence our product and platform.
This role is focused on systems‑level impact and oversight of a Support Engineering Manager, as well as the Support Engineers. You will help design how Support and Engineering work together, identify structural improvements that reduce escalations, and build tooling and enablement that makes our Support organization dramatically more effective.
If you enjoy solving systemic problems, influencing engineering priorities, and designing scalable technical support systems, this role will give you a rare opportunity to shape how a high‑growth company operates.
About This Role
As the Director of Support Engineering, you will lead the strategic evolution of Ashby’s Support Engineering function. Operating at the intersection of Support, Engineering, and Product, you will define how technical support operates at scale by shaping the systems, tools, and cross‑functional partnerships that enable the team to be highly effective.
You will lead and develop a high‑performing Support Engineering organization through strong, engaged management of Support Engineering Managers and their teams. As a leader of leaders, you will set a clear vision for how the function scales, drive alignment across leadership, and creat
Kit Empleo