QJV-630] - Customer Service Field Engineer
- Buenos Aires
- Permanente
- Tiempo completo
Customer Service Field Engineer-2Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.**In this role, you have the opportunity to make life better**being the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.**You are responsible for**
- Provide technical support, troubleshooting & escalation support to Customers, communicates solutions or actions, taking ownership, and acting in accordance with our regulatory guidelines.
- Could take initiative with medium technical complex support within defined framework
- Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system. Capturing medium complex solutions to allow for knowledge share.
- Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit.
- Actively Involved in Customer escalations, Complaints (safety / non -safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible
- Largely works independently within the Philips Healthtech products trained on.**You are a part of**A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.**To succeed in this role, you’ll need a customer-first attitude and the following**
- High school graduate degree level or equivalent (preferably in an engineering, medical or science' related qualification)
- Certified Engineer/network engineer certification- Competent in IT/Network diagnosis/system connectivity/Remote service experience.
- Prior experience within an engineering, medical or science' related environment.
- Minimum of 2 years of related experience**In return, we offer you**In order to develop your full potential, we will offer you the flexibility, encouragement, and opportunities to keep you inspired and engaged. After all, working at Philips is more than a job. It is an experience full of amazing moments that will transform you in a lasting and positive way since together we can improve the world.Company relocation benefits will not be provided for this position.**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.Our hybrid working model is defined in 3 ways:- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.**Why should you join Philips?**
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.LI-PH1
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