Payroll Implementation Senior Manager - Ey Global Delivery Service (Buenos Aires)
- Buenos Aires
- Permanente
- Tiempo completo
GDS for the Payroll service line. The role will draw on prior experience of project management,
business analysis and change management expertise to of successfully run high profile transitions
large clients’ data from multiple geographies. An in-depth understanding BPO/ shared services
environment and exposure to the Payroll domain is a must. The role supports the initiatives of the
General Payroll engagements.**Responsibilities**
- Define standards, processes, and controls that ensure Implementation, Operations and Clientlevel readiness for transition from implementation to operational production.Develop and communicate operational standards that are to be used during implementationthat aid in a sustainable operational solution for our clientDetermine methods and tools for validation of implementation configurations in accordance withOperations standards.Develop client facing materials that orient and prepare the client for a successful understandingand execution of transition to operational production including training, tools, processes, contact
lists, escalation procedures, operational performance measures, etc.
- Ensure high levels of customer satisfaction by delivering project cost, schedule and qualityobjectives
- Effectively identify, manage, resolve and mitigate key risks and issues impacting the project
- delivery.
- Work with internal teams to ensure effective procedures are established for setup of internal andexternal systems, tools, and processes as part of the client transition process.
- Act as an escalation point to provide input and approval for exception based servicerequirements.
- Define ongoing key performance measures that identify and report on client satisfaction and teamperformance related to transition activities.
- Continually evaluate and improve transition to service training, documentation, and proceduresbased on client and team member feedback.
- Assist Implementation and Operations with determining resource needs and allocations basedon client solution and scope of service.
- Interview, on board, develop and grow talent that continually meets or exceeds job requirements.Functional & Technical skills
- End-to-end Payroll knowledge is a must. Thorough understanding of upstream anddownstream processes that impact Payroll.
- Should have managed multi-country Payroll transitions in a shared service environment.
- Flexibility and good team working skills
- Strong in both written and verbal communications
- Highly organized with excellent customer service skills and comfortable in a client facingenvironment
- Strong IT skills and can adapt quickly to working with new technologies
- Proven capability to define, document and rollout procedures and processes across multipledepartments and/or groups.
- Ability to effectively engage with prospects or clients to properly position the value and scopeof services provided by the team.
- Ability to work with internal/external customers globally and/or virtual basis.
- Ability to develop standard transition methodology, tools and templates.Qualifications & Experience
- Graduate or Post Graduate in Accounting/ Finance. MBA or Business Management skillspreferred.
- An overall 10 -12 years’ experience with at least 8 years of relevant hands on experience onHuman Capital or Payroll transitions for large organizations.
- PMP certification will be advantage.
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