Customer Service Agent
- Buenos Aires
- Permanente
- Tiempo completo
- Verify customer documents in accordance with market regulations.
- Perform checks on customers and request the relevant KYC documents in compliance with regulatory bodies and based on determined customer risk level.
- Analyse and monitor suspicious transactions and accounts and report according to procedures, adapting a risk-based approach to each case.
- Implement regulatory and operational risk control standards as guided by licensing bodies.
- Recognise subtle patterns of fraudulent activity and communicate them to the team.
- Help both Spanish and English speaking customers via e-mail, chat and telephone.
- Translate promotional texts and/or customer surveys into your local language.
- Follow company policies and practices regarding player safety, protection and responsible gaming.Qualifications- Strong numerical skills and an analytical mind, with attention to detail.
- Ability to work closely with other departments and be a team player.
- High level of communication in Spanish and English.
- Ability to learn new technology/systems/applications quickly.
- Ability to work on own initiative, with tight deadlines.
- Balance between business needs and legal requirements.
- Ability to assess risk and how to mitigate it.
- Willingness to work on shift rotation, including weekends.Nice to have- Previous iGaming experience.What we offerMuch like riding a rollercoaster, sometimes life at Betsson can be fast-paced with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone. If you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, you’ll fit right in.Challenge accepted?By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy#J-18808-Ljbffr
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