Payroll Implementation Senior Manager - Ey Global Delivery Service
- Buenos Aires
- Permanente
- Tiempo completo
The Pa y roll Transition Senior Manager is centrall y responsible to drive all the transition initiatives of EY GDS for the Pa y roll service line.
The role will draw on prior experience of project management, business anal y sis and change management expertise to of successfull y run high profile transitions large clients' data fr o m multiple geographies.
An in-depth understanding BPO/ shared services environment and exposure to the Pa y roll domain is a m u st. The role supports the initiatives of the Global Pa y roll engagements.
Responsibilities
Define standards, processes, and controls that ensure Impl e mentation, Operations and Client level readiness for transition fr o m i mplementation to operational production.
Develop and communicate operational standards that are to be used during implementation that aid in a sustainable operational solution for our client.
Determine methods and tools for validation of impl e mentation configurations in accordance w ith Operations standards.
Develop client facing materials that orient and prepare the client for a successful understanding and execution of transition to operational production including training, tools, processes, contact lists, escalation procedures, operational performance measures, etc.
Ensure high levels of customer satisfaction by delivering project cost, schedule and quality objectives.
Effectivel y identif y , manage, resolve and mitigate ke y risks and issues impacting the project delivery.
Work with internal teams to ensure effective procedures are established for setup of internal and external systems, tools, and processes as part of the client transition process.
Act as an escalation point to provide input and approval for exception based service requirements.
Define ongoing ke y performance measures that identif y and report on client satisfaction and team performance related to transition activities.
Continually evaluate and improve transition to service training, documentation, and procedures based on client and team m e mber feedback.
Assist Implementation and Operations with determining resource needs and allocations based on client solution and scope of service.
Interview, on board, develop and grow talent that continuall y meets or exceeds job requirements.
Functional & Technical skills
End-to-end Pa y roll knowledge is a must.
Thorough understanding of upstream and downstream processes that impact Pa y roll.
Should have managed multi-country Pa y roll transitions in a shared service environment.
Flexibilit y and good team working skills
Strong in both w ritten and verbal communications
Highl y organized with excellent customer service skills and comfortable in a client facing
Strong IT skills and can adapt quickl y to w orking with ne w technologies
Proven capabilit y to define, document and rollout procedures and processes across multiple departments and/or groups.
Abilit y to effectivel y engage with prospects or clients to properl y position the value and scope of services provided b y the team.
Abilit y to work w ith internal/external customers globally and/or virtual basis.
Abilit y to develop standard transition methodolog y , tools and templates.
Qualifications & Experience
Graduate or Post Graduate in Accounting/ Finance.
MBA or Business Management skills preferred.
An overall 10-12 years' experience with at least 8 years of relevant hands on experience on Human Capital or Pa y roll transitions for large organizations.
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