Property Operations Coordinator

• Serve as the first point of contact for tenants, owners, and vendors via phone and email.
• Respond to inbound inquiries promptly and professionally in both English and Spanish.
• Escalate urgent or complex issues to the appropriate internal stakeholders.

• Manage maintenance requests using property management and maintenance platforms.
• Triage, prioritize, and assign work orders based on urgency and service-level expectations.
• Dispatch vendors, track progress, follow up through completion, and ensure proper documentation.

• Create, assign, and track operational tasks within the property management system.
• Coordinate inspections, showings, and property access with field teams and vendors.
• Prepare and send notices (late notices, violations, renewals) and support move-in and move-out processes.

• Follow established Standard Operating Procedures (SOPs) to ensure consistency and compliance.
• Maintain organized, audit-ready digital records for properties, tenants, and vendors.
• Identify workflow gaps and recommend operational improvements as the portfolio scales.

• Clear and confident communicator who can manage high-volume interactions professionally.
• Highly organized, detail-oriented, and dependable with strong follow-through.
• Comfortable managing multiple priorities in a fast-paced, remote environment.
• Proactive problem-solver who remains calm under pressure.

• 2+ years of experience in property management, operations, or customer-facing roles.
• Hands-on experience with property management and maintenance coordination platforms, specifically Buildium and PropertyMeld (required).
• Fluency in English and Spanish (spoken and written).
• Strong phone presence and written communication skills.
• Ability to manage a high volume of calls, tasks, and work orders independently.

• Experience supporting residential property portfolios across multiple markets.
• Prior involvement in vendor coordination and maintenance management.
• Familiarity with remote operations and distributed teams.
• Exposure to U.S.-based residential property management workflows.

• Handle inbound tenant, owner, and vendor communications.
• Review and prioritize new maintenance requests and operational tasks.
• Dispatch vendors, coordinate access, and track work orders through completion.
• Update systems with notes, approvals, and documentation.
• Send notices, support move-ins and move-outs, and coordinate inspections.
• Identify and flag issues that require escalation or process improvement.

• Timely response and resolution of tenant and owner inquiries.
• Maintenance tickets resolved within defined service timelines.
• Accuracy and completeness of system records and documentation.
• Vendor follow-through and on-time task completion.
• Reduction in operational errors and escalations.

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Practical Task (e.g., work order prioritization or communication scenario)
• Client Interview
• Offer & Background Verification

Pavago