Managed Services Consultant - Salesforce

Argentina
Permanente
Tiempo completo

Hace 1 mes

Company OverviewBridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth. Our flexible and inclusive work culture provides you with the autonomy, resources, and opportunities to succeed.Position DescriptionThe Managed Services Consultant - Salesforce is a subject matter expert for a portfolio of clients, supporting them on their product path on the Salesforce platform and ecosystem. The Consultant wears many hats: Salesforce Administrator and declarative Developer, Product Analyst, Consultant, troubleshooter, Project Manager, Trainer, and a sympathetic ear for our clients. The client will lean heavily on you for guidance and direction on the Salesforce Platform, support working with their customers, and defining the future direction of their products.The Consultant can present complex information equally well to a business audience or a developer, has hands-on experience implementing Salesforce.com functionality, and can act as a knowledgeable liaison between technical teams and business stakeholders.Responsibilities include but are not limited to:

Proactively facilitate requirement gathering/interview sessions, synthesize requirements
Triage client support requests, resolve the requests you can, and refer requests to other resources when necessary
Provide Salesforce platform expertise to help clients make product business decisions
Assist clients in resolving issues with the customers’ implementations of their products
Guide clients in working with Salesforce and use of ISV business management tools
Configure declarative portions of applications in Force.com
Collaborate with clients to produce or update technical and product documentation to facilitate enablement and effective knowledge transfer, both within Bridgenext and the client organizations
Identify and escalate changes to the scope of services
Guide and support clients through new release testing and deployment processes
Research, investigate, and request assistance with solutions and considerations when client requests fall outside your knowledge and experience

Workplace: Based in Latin-America and preferably in Argentina working remotely. Working hours are flexible but must be available for meetings in Eastern Standard Time. Some evenings hours may be required at times for coordination with offshore resources. This role supports US-based English-speaking clients so strong English communication is imperative.Must Have Skills:

5+ years of experience in consulting, support, or product ownership roles, with a strong focus on the Salesforce platform
Experience supporting both Salesforce ISVs (e.g., AppExchange apps, packaging, Security Review, product roadmaps) and Salesforce end customers (e.g., internal orgs, Sales Cloud, Service Cloud, CPQ, Experience Cloud)
Strong technical acumen with the Salesforce platform — including declarative tools, data model design, flows, and AppExchange components — and the ability to solution without defaulting to custom code
Proven ability to lead discovery sessions, clarify business needs, document use cases, and translate them into scalable, maintainable Salesforce solutions
Experience working with cross-functional teams, supporting multiple accounts, and jumping into live calls to help troubleshoot or guide technical/functional conversations
Comfortable reviewing existing orgs and products to identify gaps, architectural concerns, and improvement opportunities
Familiarity with ISV-specific considerations like product scalability, roadmap planning, Security Review readiness, packaging approaches (1GP/2GP), and customer onboarding workflows
Able to manage and support your own portfolio of accounts, while also assisting other consultants with complex client needs, prioritization, and solution design
Experience with agile practices, backlog grooming, sprint planning, and Jira/Confluence or similar tools
Strong verbal and written communication skills — able to guide clients through decisions, manage expectations, and communicate tradeoffs to technical and non-technical audiences
Salesforce certifications required: Administrator, Advanced Administrator, App Builder
Experience mentoring junior team members and contributing to team standards, documentation, and onboarding

Preferred Skills:

Salesforce Sales/Service Cloud Consultant Business Analyst or Experience Cloud certifications preferred
Experience with Sales Cloud, Service Cloud, Health Cloud, and other Salesforce products a plus

Professional Skills:

Strong English written, verbal, and presentation skills
Strong team and individual player
Maintains composure during all types of situations and is collaborative by nature
High standards of professionalism, consistently producing high quality results
Self-sufficient, independent requiring very little supervision or intervention
Demonstrate flexibility and openness to bring creative solutions to address issues

Bridgenext is an Equal Opportunity Employer#LI-CP1#LI-REMOTE

Bridgenext

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