AI Senior Customer Service Executive
INFLUX INC.
- Agronomía, Buenos Aires
- Permanente
- Tiempo completo
Work Mode: Remote – BYOD (Bring Your Own Device)
Department: Operations / Delivery
Reports to: Team Leader
Imagine a world where one person can do the work of an entire customer support team. That world is here.
We’re looking for a AI Senior Customer Service Executive — someone who doesn’t just respond to customers, but manages and improves an AI-powered support system.
In this role, you’ll operate like a manager… but your team is AI.
What you’ll do
You’ll work in two core modes:
→ Help the customer
Review and refine AI-generated responses
Handle complex or sensitive escalations
Apply judgment where AI falls short
→ Improve the system
Upgrade knowledge bases and workflows
Identify and fix systemic issues
Build operational context (customers, products, policies)
Continuously train and optimize AI performance
What makes this role unique
This is not a traditional support role.
It blends:
AI management
Stakeholder communication
Strategic thinking
Hands-on execution (when needed)
Your main tool? Writing.
More specifically: reviewing, refining, and elevating AI-generated communication.
What we’re looking for
Advanced English (required)
Previous experience in BPO / Customer Support environments
Strong analytical and critical thinking skills
Excellent written communication
High agency (you act first, report second)
Curiosity and openness to new technologies
Background or courses in IT or Cybersecurity
Studies in Computer Engineering or related fields
Technical Requirements (BYOD)
Reliable and stable internet connection.
Computer with minimum Intel Core i5 processor or equivalent.
Noise-canceling headset.
A fully functional laptop and reliable high-speed internet are required (Windows operating system only; iOS is not supported).
Why join us
Be part of the transformation of customer support
Work at the intersection of AI and operations
Move beyond repetitive tasks into system-level impact
If you’re excited about the future of AI + human collaboration, this role is for you. Apply now