Remote, LATAM, Full Time, Individual Contributor, 1 year of experience\nWho We Are\nAt Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API.\nBy leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80 countries.\nAbout The Role\nWe are orchestrating the best high-performing team!\nWe're looking for a Technical Support Analyst to join our Implementation & Technical Account Management team — the frontline that keeps our general payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients.\nIn this position, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. Every action you take directly protects the reliability our clients depend on. We hold ourselves to a high standard — every payment matters, every client interaction is an opportunity to deliver something exceptional — and we expect the same from the people on this team.\nThis role demands curiosity and a constant drive to get better. The payments ecosystem moves fast, and you will be expected to adapt, grow, and bring fresh ideas to improve how we operate. If you're someone who sees an ambiguous situation as an opportunity rather than an obstacle, you'll thrive here.\nIf you're passionate about technology, eager to deepen your backend knowledge, and committed to building systems that scale — we want to hear from you.\nYour contribution will be\n\n- \nImplement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate\n\n- \nProvide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents when necessary\n\n- \nAssist backend teams with scripting, bug reproduction, log analysis, and basic API testing\n\n- \nCreate and standardize operational processes that enable scalability and consistent service quality\n\n- \nAnalyze recurring issues and propose data-driven improvements to position the NOC as a strategic function\n\n- \nEnsure continuous operational coverage with well-structured shift handovers\n\n- \nParticipate in small development activities to build hands-on backend knowledge\n\n- \nIdentify gaps in current tools and workflows and bring solutions to the table\n\n\nSkills You Need\nMinimum Qualifications\n\n- \nFluent English, Spanish & Portuguese(written and verbal)\n\n- \n1 year of experience in technical support, NOC operations, or a similar role\n\n- \nBasic knowledge of monitoring tools and alerting systems\n\n- \nBasic coding experience — scripting, debugging, or log analysis\n\n- \nFamiliarity with APIs and ability to assist users with integration or connectivity issues\n\n- \nStrong analytical and problem-solving mindset\n\n- \nCustomer empathy and a service-oriented approach\n\n- \nComfort working in fast-paced, high-stakes environments\n\n- \nEagerness to learn new tools, systems, and technologies\n\n\nWhat We Offer at Yuno\n\n- \nCompetitive Compensation\n\n- \nRemote Work - You can work from everywhere!\n\n- \nHome Office Bonus - A one-time allowance to help you create your ideal home office.\n\n- \nWork Equipment\n\n- \nStock Options\n\n- \nHealth Plan wherever you are.\n\n- \nFlexible Days Off\n\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment.<
