(ZWP-434) Payroll Implementation Senior Manager - EY Global Delivery Service

Buenos Aires
Permanente
Tiempo completo

Hace 7 horas

Job purposeThe Pa y roll Transition Senior Manager is centrall y responsible to drive all the transition initiatives of EY GDS for the Pa y roll service line. The role will draw on prior experience of project management, business anal y sis and change management expertise to of successfull y run high profile transitions large clients’ data fr o m multiple geographies. An in-depth understanding BPO/ shared services environment and exposure to the Pa y roll domain is a m u st. The role supports the initiatives of the Global Pa y roll engagements.Responsibilities- Define standards, processes, and controls that ensure Impl e mentation, Operations and Client level readiness for transition fr o m i mplementation to operational production.
- Develop and communicate operational standards that are to be used during implementation that aid in a sustainable operational solution for our client.
- Determine methods and tools for validation of impl e mentation configurations in accordance w ith Operations standards.
- Develop client facing materials that orient and prepare the client for a successful understanding and execution of transition to operational production including training, tools, processes, contact lists, escalation procedures, operational performance measures, etc.
- Ensure high levels of customer satisfaction by delivering project cost, schedule and quality objectives.
- Effectivel y identif y , manage, resolve and mitigate ke y risks and issues impacting the project delivery.
- Work with internal teams to ensure effective procedures are established for setup of internal and external systems, tools, and processes as part of the client transition process.
- Act as an escalation point to provide input and approval for exception based service requirements.
- Define ongoing ke y performance measures that identif y and report on client satisfaction and team performance related to transition activities.
- Continually evaluate and improve transition to service training, documentation, and procedures based on client and team m e mber feedback.
- Assist Implementation and Operations with determining resource needs and allocations based on client solution and scope of service.
- Interview, on board, develop and grow talent that continuall y meets or exceeds job requirements.Functional & Technical skills- End-to-end Pa y roll knowledge is a must. Thorough understanding of upstream and downstream processes that impact Pa y roll.
- Should have managed multi-country Pa y roll transitions in a shared service environment.
- Flexibilit y and good team working skills
- Strong in both w ritten and verbal communications
- Highl y organized with excellent customer service skills and comfortable in a client facing
- Strong IT skills and can adapt quickl y to w orking with ne w technologies
- Proven capabilit y to define, document and rollout procedures and processes across multiple departments and/or groups.
- Abilit y to effectivel y engage with prospects or clients to properl y position the value and scope of services provided b y the team.
- Abilit y to work w ith internal/external customers globally and/or virtual basis.
- Abilit y to develop standard transition methodolog y , tools and templates.Qualifications & Experience- Graduate or Post Graduate in Accounting/ Finance. MBA or Business Management skills preferred.
- An overall 10-12 years’ experience with at least 8 years of relevant hands on experience on Human Capital or Pa y roll transitions for large organizations.#J-18808-Ljbffr

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