KH435 - Middle Technical Application Support Analyst

avenga

Argentina
Permanente
Tiempo completo

Hace 1 día

**_This is us_**At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.**_This is the job_**We are looking for a **Level 2 Technical Application Support Analyst** to join our team and provide technical support in the **education sector**. The role is based in **Córdoba, Argentina**, with an **onsite requirement once per week** at the university's offices.**_ This is the team_****_This is you_**
- ** 3+ years of experience** in Level 2 technical support or similar functional analyst roles.
- Experience providing support to **internal users** in medium to large-sized organizations.
- Strong **analytical skills** to detect patterns and provide root cause analysis.
- Excellent **teamwork**, **interpersonal skills**, and clear, assertive communication.
- Knowledge of **Operating Systems**: Windows and Linux
- Experience with tools such as **Jira**, **ServiceNow**, or similar.
- **Databases**: Solid knowledge of **SQL** (queries, data review, and error analysis).
- Basic understanding of **programming or scripting** for log analysis or simple automation.Nice-to-have skills:- Experience in educational environments or academic systems is a plus.
- English level**:Intermediate****_ This is your role_**
- Investigate, analyze, and identify the **root causes** of incidents.
- Reproduce reported issues to enable proper escalation to development teams.
- Create **user stories** and report incidents to ensure long-term solutions.
- Perform **testing and validation** of fixes.
- Maintain **continuous communication** with the development teams to refine and close tickets.
- Participate in **on-call rotations** (passive standby shifts from 5 p.m. to 11 p.m., compensated and rotating one day per week).

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