Patient Intake Specialist - REMOTE - SR010

Buenos Aires
Autónomo
Tiempo completo

Hace 3 días
Postúlese fácilmente

Department: HealthcareWork Arrangement: RemoteJob Type: Independent Contractor, Full TimeWork Schedule: US Time Zone (expected to be flexible with the client's preference)Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skillsAbout Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.Hear why we exist, what we believe in, and who we're building for:Why Work with Us?At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.Role OverviewThe Patient Intake Specialist owns the front-end execution of healthcare intake workflows, ensuring patient records, documentation, and provider details are accurate, complete, and compliant before moving downstream.This role is detail-intensive and process-driven, combining high-volume data management with proactive coordination across patients, providers, and internal teams. You’ll act as a critical operational checkpoint—protecting data integrity, ensuring HIPAA compliance, and preventing downstream delays that affect patient care and service delivery.This role is ideal for healthcare operators who thrive in structured environments, excel at quality control, and take pride in precision, follow-through, and operational discipline.Your ImpactYour work will directly improve patient experience, turnaround time, and operational efficiency. By ensuring intake data is accurate from the start, you’ll reduce rework, prevent compliance issues, and support timely care coordination. Your attention to detail and proactive issue resolution will strengthen healthcare delivery while maintaining the highest standards of data security and documentation quality.Core ResponsibilitiesData Management & Quality Control — 35%

Perform high-volume data entry and management of patient records and healthcare datasets
Ensure completeness, accuracy, and consistency across intake systems
Review incoming forms and documentation for errors or missing information
Create clean, accurate base records prior to downstream processing
Conduct detailed QA checks against provider-specific requirements
Verify patient demographics, insurance details, and medical histories
Maintain EHR and database hygiene through cleanup and deduplication
Monitor workflows to proactively identify discrepancies or risks

Provider Research & Coordination — 25%

Identify all providers and facilities involved in patient care
Research billing providers, networks, and healthcare entities
Verify provider credentials, participation, and submission requirements
Document and maintain accurate provider records in internal systems
Navigate provider portals and healthcare databases efficiently
Coordinate directly with providers to resolve missing or unclear information
Track non-standard provider requirements and escalate when needed

Intake Processing & Request Management — 20%

Process patient intake requests and Release of Information (ROI) forms
Build complete, submission-ready documentation packets
Assign requests based on workload, priority, and specialization
Ensure clean handoffs to downstream teams with complete context
Track intake requests through defined stages and SLAs
Manage scheduling data and maintain updated patient/provider records
Handle volume spikes and priority shifts with accuracy and urgency

Compliance & Process Adherence — 10%

Maintain strict HIPAA compliance in all workflows
Follow SOPs for data handling, documentation, and communication
Identify compliance risks and escalate appropriately
Maintain audit-ready documentation and intake records
Conduct final compliance checks before submission
Stay current on healthcare regulations impacting intake operations

Communication & Escalation — 10%

Communicate intake status clearly with patients, providers, and internal teams
Resolve conflicting or missing information through coordinated follow-ups
Handle patient inquiries professionally and compassionately
Flag edge cases, blockers, or non-standard scenarios early
Maintain clear documentation of issues and resolutions
Provide regular updates to ensure stakeholder alignment

RequirementsMust-Haves (Required)Experience

1 - 2+ years in patient intake, healthcare data entry, medical records, or healthcare operations
Experience processing patient information or healthcare documentation at scale
Proven track record of maintaining high data accuracy

Healthcare Knowledge

Strong understanding of HIPAA and data confidentiality standards
Familiarity with medical terminology and healthcare documentation
Experience navigating provider networks and healthcare systems

Data & Systems

Exceptional attention to detail and QA discipline
Experience with EHR systems or healthcare databases
Strong organizational and multitasking skills

Technical

Proficiency in Google Sheets / Excel
Strong PDF editing and document management skills
Ability to learn healthcare software quickly

Communication

Excellent written and verbal English
Professional, empathetic communication style
Confidence handling incomplete or ambiguous inputs

Work Style

Process-driven, compliance-oriented executor
Comfortable working independently in fast-paced environments
Reliable PST/EST working-hour overlap

Nice-to-Haves (Preferred)

3+ years in healthcare intake or patient coordination
U.S. healthcare system exposure
Experience with ROI workflows
Familiarity with Chartswap, Availity, or similar portals
Experience with scheduling platforms (ClearCare, AlayaCare, AxisCare)
Medical billing, coding, or insurance verification exposure
Healthcare process improvement experience

Tools ProficiencyMust-Haves (Required)

Adobe Acrobat and PDF management tools
Google Sheets / Excel (advanced)
EHR systems or healthcare databases
Email, Slack, Zoom
Google Workspace

Nice-to-Haves (Preferred)

Provider portals (Chartswap, Availity)
EHRs (Epic, Cerner, Athenahealth)
Scheduling platforms (ClearCare, AlayaCare, AxisCare, WellSky)
CRM or case management systems
VoIP tools (OpenPhone, RingCentral, Klara)
Task tracking tools (Asana, Notion, Trello)

Benefits

Competitive Salary: Based on experience and skills
Remote Work: Fully remote — work from anywhere
Generous PTO: In accordance with company policy
Direct Mentorship: Access to global industry leaders
Learning & Development: Continuous growth resources
Global Networking: Work with international teams
Health Coverage (Philippines only): HMO after 3 months (full-time)

Our Recruitment Process * Application

Skills Assessment
Initial Screening
Top-grading Interview
Client Matching
Job Offer
Onboarding

Ready to Join Pearl Talent?Build a long-term remote career supporting critical healthcare operations and improving patient care outcomes. Join Pearl Talent and bring your precision, healthcare expertise, and operational excellence to meaningful work.

Pearl Talent