Commercial Executive and Customer Success Service in Teleprom - EOG607

AIESEC Mexico

Argentina
Permanente
Tiempo completo

Hace 12 horas

Commercial Executive and Customer Success Service in TelepromThis job opportunity is focused on ensuring customer satisfaction and success through personalized advice, implementation of strategies, and strengthening long-term ties.About Teleprom Argentina S.ATeleprom is a technology company specialized in the development of mass and omnichannel contact solutions. In 2023, we were recognized as the No. 1 company to work for in the Young Talent category and one of the best 20 in the SME category. In 2024, we were recognized as the No. 2 company for women to work for, No. 2 in the SME category, and No. 4 in Companies that Care.ResponsibilitiesActivity 1 | Customer service and technical support:- Onboarding and training clients in the use of messaging platforms and tools (WhatsApp Business API, chatbots, multi-agent).
- First-level incident resolution, problem analysis, and escalation when necessary.
- Proactive customer monitoring (post-sales, project progress, updates by plan, activity analysis).
- Management of proactive communications and feedback collection to improve products and services.Activity 2 | Commercial management:- Prospecting and managing leads through LinkedIn, phone calls, email marketing, web forms, and WhatsApp.
- Coordination of meetings with potential clients, presentation of services, generation of commercial proposals, and closing of sales.
- Identification of cross-selling opportunities, partnerships, and development of new products or commercial strategies.Activity 3 | Relationship with clients:- Strategic support in the use of the contracted solutions, ensuring a positive experience.
- Participation in meetings, training, and corporate events.
- Development of solid relationships with B2B clients and advice on good practices.Activity 4 | Internal management:- Registration of information in CRM or assigned tools (Drive, Microsoft Office).
- Participation in internal meetings to exchange progress, consultations, and ideas.
- Collaboration with internal teams (commercial, IT, billing) to guarantee service quality.Information security:- Application of policies and procedures that guarantee information security.
- Management of security incidents quickly and effectively.Recruitment Process1. Consultancy Space
2. Interview with company
3. Accepted for companyEstimated process time is 24 days .Minimum RequirementsBackgrounds: Marketing, Business administration, Public relationsSkills: Communication (Required), Adaptability (Required), Personal skills and knowledge (Required)Languages: Locally spoken languages that you’ll have to know.Education: Bachelor (Required)LogisticsWhat you’ll be provided with during your stay:- Accommodation - A place to stay will be provided but not paid for. You will have to cover the cost.
- Computer - A computer will be provided.
- Leadership space - AIESEC will be providing leadership training during your experience.
- Work visa - You will require this visa for the duration of the opportunity.
- Health insurance - You will require health insurance for the duration of the opportunity.
- International Exposure - Experience working in new cultures and industries.FAQsWhat is Global Talent?Who can participate?How long is a Global Talent Opportunity?Where can I go?What are the benefits of a Global Talent opportunity with AIESEC?Will I get paid if I go on a Global Talent opportunity?How much does it cost to go on a Global Talent opportunity?#J-18808-Ljbffr

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