Technical Support Engineer
- San Miguel de Tucumán, Tucumán
- Permanente
- Tiempo completo
As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do.
Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes.
Excited about the possibilities?
So are we!
Don't worry if you don't check all the boxes -- apply anyway!
We're focused on hiring the right people, not just the "right" resume.
It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do: At Sovos, we're looking for a Technical Support Engineer who will serve as a product expert with advanced technical capabilities, bridging the gap between customer support and product development teams.
In this specialized role, you'll combine deep Sovos product knowledge with software engineering principles to resolve the most challenging technical issues while contributing to product stability and evolution.
As a Technical Support Engineer, you'll be both a technical escalation point and a product advocate, driving improvements that enhance the customer experience while reducing technical debt.
You'll have the opportunity to dive deep into complex problems, develop innovative solutions, and collaborate with engineering teams to make a meaningful impact on our products and customers.
More specifically, you will: Handle escalated, complex technical support cases that require deep product knowledge and advanced troubleshooting skills, documenting all customer interactions, issues, and resolutions Investigate and resolve highly complex technical issues requiring code-level understanding, performing in-depth analysis of product architecture, APIs, databases, and integration points Create and maintain technical documentation focused on system architecture, integration patterns, and advanced troubleshooting methodologies Develop custom scripts, tools, and utilities to diagnose issues, automate troubleshooting processes, and implement workarounds when needed Participate in product development cycles, conduct code reviews, and contribute fixes for customer-impacting issues in collaboration with the engineering team Design and implement data migration strategies, analyze system performance issues, and provide optimization recommendations for complex customer configurations Lead technical discovery sessions with customers to understand requirements and provide implementation guidance for enterprise-level solutions Create and deliver advanced technical training for internal teams and key customers while contributing to on-call rotations during critical incidents What We Need From You 5+ years of experience in technical support or software engineering, preferably in the SaaS industry Experience with software development methodologies, version control systems (Git), web technologies, frameworks, and cloud infrastructure (AWS, Azure, GCP) Understanding of networking concepts, security principles, and authentication protocols with the ability to read and understand code bases to determine root causes of issues Experience with performance tuning, debugging, and optimization techniques paired with strong analytical skills to break down complex technical problems systematically Excellence in technical documentation with ability to explain complex concepts clearly while maintaining a customer-focused mindset balanced with engineering discipline Demonstrated success in cross-functional collaboration between support, product, and engineering teams while managing multiple high-complexity cases simultaneously Ability to speak and write English for customer communications in addition to the primary language for the product(s) being supported (May be one of English, Spanish, Portuguese, Turkish) What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
Flexible Time-Off Meal Vouchers to assist with food expenses Bi-Weekly Meeting Free Days Globally recognized Training and Development programs Virtual English Club through Rosetta Stone, and more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.
We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.
At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence.
Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape.
Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs.
Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions.
Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies.
Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates.
For more information visit and follow us on LinkedIn and Twitter .
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