(LFP-55) - Service Desk Agent

Buenos Aires
Permanente
Tiempo completo

Hace 8 horas

**Department**Operations**Location City**Buenos Aires**What does the role look like?**Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet,SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet customers' needs and create a seamless experience across their journey.As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping both our customers and partners depends solely on the talented individuals that make Expereo a dynamic, effective, multicultural, and equitable environment.**What will you do?**THE RESPONSIBILITIES:
Here are how your day-today responsibilities of the role will look like, but are not limited to:- Connect & follow-up with Customer and / or internally to fetch customer Order information to create a valid case
- Creating a valid Case / ticket (as per priority) with the understanding of the information provided by the Customer
- Reading the automatically created cases (via Expereo Portal & coming proactively) & passing to CM/SCM
- Process & take action on the Supplier and / or Customer Maintenance communications
- Check & validate the event notifications and redirect Cases to relevant teams**Who are you?**
- Minimum of 3 years’ experience in a customer facing role, preferably in a Telecom company
- Bachelor’s Degree in Computer Engineering/Science, Information Technology, Electronics and Communications Engineering or equivalent
- Excellent command over English language both verbal & written
- Quick learning capability and able to work with mínimal supervision
- Ability to multitask and balance workload efficiently
- Possessing language skill other than English will be an added advantage (Dutch, Portuguese, Spanish etc.)
- Familiar with networking technologies and concepts (LAN/WAN)Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEO (Equal Employments Opportunities) Statement:
Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.What Can You Look Forward To?
- Competitive salary & bonus plan with full medical (OSDE 210)
- Collaborative and friendly working culture including happy hours, company outings, fantastic team members, snacks, drinks and much more.
- Lots of freedom for creativity and personal career growth within Expereo.
- The opportunity to make a true impact on our business.
- Work with an international team that includes over 40 nationalities of exceptionally passionate, talented, and engaging colleagues who are established leaders in their industry.
- Business Casual office.

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