Customer Service Agent
- Buenos Aires
- Permanente
- Tiempo completo
As Betsson continues to grow across Latin America, we are looking for a
Customer Service Agent
to join us in Argentina.
You will be part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience.
Not only that, your opportunity to learn and progress within Betsson is limitless!
Responsibilities
Request, review and store customer documents in accordance with market regulations.
Verify customer documents in accordance with market regulations.
Perform checks on customers and request the relevant KYC documents in compliance with regulatory bodies and based on determined customer risk level.
Analyse and monitor suspicious transactions and accounts and report according to procedures, adapting a risk-based approach to each case.
Implement regulatory and operational risk control standards as guided by licensing bodies.
Recognise subtle patterns of fraudulent activity and communicate them to the team.
Help both Spanish and English speaking customers via e-mail, chat and telephone.
Translate promotional texts and/or customer surveys into your local language.
Follow company policies and practices regarding player safety, protection and responsible gaming.
Qualifications
Strong numerical skills and an analytical mind, with attention to detail.
Ability to work closely with other departments and be a team player.
High level of communication in Spanish and English.
Ability to learn new technology/systems/applications quickly.
Ability to work on own initiative, with tight deadlines.
Balance between business needs and legal requirements.
Ability to assess risk and how to mitigate it.
Willingness to work on shift rotation, including weekends.
Nice to have
Previous iGaming experience.
What we offer
Much like riding a rollercoaster, sometimes life at Betsson can be fast-paced with twists and turns but always FUN!
Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone.
If you're a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, you'll fit right in.
Challenge accepted?
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