Customer Service Representative

• Conduct high-volume inbound and outbound calls, emails, and follow-ups
• Convert inquiries into registrations for camps, leagues, and programs

• Proactively generate new leads through outreach and follow-ups
• Build, manage, and maintain a healthy sales pipeline
• Track all interactions accurately using CRM systems

• Build strong rapport with parents and guardians
• Understand customer needs and recommend best-fit programs
• Deliver a high-energy, positive, and professional experience

• Confidently present program offerings and value propositions
• Overcome objections and close enrollments
• Consistently meet or exceed individual sales targets

• Communicate fluently in both English and Spanish
• Ensure all families feel supported, informed, and confident

• Work closely with operations and program teams
• Share customer insights and feedback to improve offerings

• Competitive Drive to Win

• You are goal-oriented and motivated by performance metrics
• Proven Sales Experience

• Background in inside sales, lead generation, or customer acquisition
• Demonstrated ability to close deals and hit targets
• Pipeline & CRM Discipline

• Experience managing leads and tracking activity in CRM systems
• Organized and consistent in follow-ups
• Strong Communication Skills

• Confident, clear, and engaging communicator
• Excellent interpersonal skills with both adults and youth
• Bilingual (English & Spanish)

• Required to effectively support our diverse community
• Self-Starter Mentality

• Able to work independently while contributing to a team environment
• Takes initiative without needing constant direction

Community Sports Partners