Change Coordinator - Ey Global Delivery Services (Buenos Aires)

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  • Buenos Aires
  • Permanente
  • Tiempo completo
  • Hace 13 horas
At EY, you’ll have the chance to build a career as unique as you are, with the integral scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.**Change Coordinator**Join our Service Adoption team to help support the important business enablement functions that keep our organization running strong. As a professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.**The Opportunity**The Change Coordinator is expected to establish and lead large, complex projects within ESPM and Infosec groups. They will be responsible for understanding products that require the building of business change campaigns, creating awareness, deploying products in an optimized manner whilst driving adoption through various channels across the EY estate. The role requires an understanding of digital adoption for user classification across the adoption curve to drive different behavioral ways to increase productivity. Stakeholder management is essential across the multiple business and technology domains, key suppliers, EY legal and risk communities, as well as senior leaders across the firm. The incumbent must understand market / user demands, have built, and run adoption campaigns in the past in scale, have a firm voice and opinion, whilst also possessing the project management skillset to plan, report, communicate, drive etc.
This is a non-client facing role.
Great flexibility to work from a home office with limited travel.
This role is guided by the Service Adoption Change Management Lead.**Your key responsibilities**Interactions
- Be personally accountable for delivering complex enterprise-wide business-enabled technology adoption programs.
- Build and maintain effective working networks of resources across EY
- Work across a matrixed organization across the global geography.
- Be skilled at presenting information to key leaders and stakeholders individually or in a group**Project/ Program Management**:- Get a full understanding of the product/s and scope.
- Develop product activation and adoption plans which are aligned with directives of key stakeholders
- Directly execute product activation processes and practices (change impact assessment, business case for adoption, communication, stakeholder management, lessons learned).
- Work with the appropriate EY Technology functions and external suppliers to ensure the coordination, integration, and administration of all related work plans
- Identify potential points of contention for missed deliverables; create and implement strategies to mitigate shortfalls in timeline and budget
- Anticipate problems before they occur; define the problem or risk; identify possible causes; work with team to identify solutions; select and implement most appropriate solution
- Integrate product activation activities into project plans
- Evaluate and ensure user readiness
Supplier Management
- Define statements of work and deliverables for work products developed by other EY Technology functions and / or external suppliers
- Negotiate with suppliers for contractual matters
- Monitor supplier performance and takes steps to ensure performance and escalate as appropriate
Adoption
- Understand end user analytics and success metrics using PowerBI used for audience segmentation.
- Building and executing campaigns in an optimized way across reflecting on success measures.
Overall Management
- Maintain a broad perspective which encourages continual sharing of information for the benefit of the overall scope of the programs managed
- Actively communicate with program team members, management, and stakeholders
- Contribute to the development of the function (including personnel, processes, metrics, and collateral)**Skills and attributes for success****To qualify for the role, you must have**:
Education:- College degree in business or related technology field (Computer Science, Business Management, Communications, Organization

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