Onboarding Manager
Sur
- Buenos Aires
- Permanente
- Tiempo completo
- Lead onboarding for new ecommerce clients, overseeing Shopify setup, configuration, and launch readiness to ensure a successful implementation.
- Act as the primary point of contact during the onboarding phase, providing clear communication, structured timelines, and proactive follow-up.
- Support clients with order, platform, and account-related questions, ensuring timely and professional resolution of inquiries.
- Partner cross-functionally with Customer Success and Sales teams to ensure alignment, continuity of service, and long-term client satisfaction.
- Manage multiple onboarding projects simultaneously in a fast-paced, high-volume ecommerce environment while meeting established timelines.
- Identify workflow inefficiencies and recommend process improvements to enhance onboarding effectiveness and overall client experience.
- Document onboarding processes, client requirements, and key milestones to support operational consistency and scalability.
- C1/C2 level English proficiency or equivalent.
- 4+ years hands on experience with Shopify
- 5-10 years of experience in eCommerce customer success or onboarding
- Experience supporting mid-to-large ecommerce businesses (ideally $50M+ annual revenue) or working within sophisticated, process-driven organizations.
- Salary: $1500-$2500 USD/month
- Full-time contractor engagement
- PTO + holidays
- Fully remote role