Cloud Support Engineer

Buenos Aires
Permanente
Tiempo completo

Hace 11 horas

CloudHesive is an Amazon Premiere Partner and Amazon Managed Services Partner founded by veterans in the cloud technology space. We help our customers adapt and transform their organizations by leveraging the power of the public cloud ecosystem through consulting and next generation managed services with a focus on Operational Excellence, Security, Reliability, Performance Efficiency and Cost Optimization.**Our employees are the foundation of our success, and we invest in them!** We are growing fast and have built a phenomenal team through in-depth training, partner events, community involvement, mentoring and much more. We move quickly, act decisively and communicate openly to drive a collaborative environment and our customer's success. With offices in the U.S. and Latin America, you will work with experts in the industry on revolutionary technology solutions that have been deployed successfully around the globe.**The Opportunity**:
We are seeking a **Cloud Support Engineer** to join our growing global team.We provide an expert level of support and satisfaction to our customers.**What you’ll be doing**:- Work directly on customers on premise and cloud environments to solve simple to complex issues in a managed services environment.
- Accept tickets from a technical ticket queue or dispatcher and help solve a customer’s issue.
- Serve as a technical escalation point to Cloud Support Engineers I.
- Work with technologies such as AWS, Azure, VMware, O365 / Exchange, Citrix, Veeam, and other customer technologies to maintain and meet up time SLA metrics and the availability of the customers environment.
- Daily, Weekly, and Monthly technical tasks for patching, vulnerability management, upgrades, and other contractual obligations.
- Communicate with the customer directly to help solve and update them daily on the ticket status as to meet the SLAs for each ticket assigned to you.
- Work on customer deployments to production environments.
- Work in real time with customers using collaboration tools such as Slack and Teams to solve items.
- Help to automate common repetitive maintenance tasks and be a thought leader.
- This position has after-hours and on call rotation responsibilities.**Is this role for you?****Requirements**:- 4+ years of hands-on experience in a specific technology practice (Infrastructure, Network, Storage, Servers, Security, Windows, Linux, VMWare, etc.)
- Strong experience in Microsoft and/or Linux Infrastructure administration, troubleshooting and setup required - Office 365, Microsoft Exchange, Windows Server, Active Directory, Azure, PowerShell, etc.
- 3+ Years of experience in a customer facing role (professional services, support, etc.) and the ability to manage customer relationships up to the senior/executive level is critical.
- Experience with DevOps processes, and languages such as Python, Node.JS, and JavaScript
- Advanced English skills.
- Availability to work from Friday to Monday from 9 to 19 Easter time.**Nice to have**:- ITIL/ITSM Certifications
- Azure or AWS Pro or Associate certifications
- CISSP or other security certifications
- Microsoft Associate or Specialty Certifications
- VMWare certificationsIn addition to the perks of working with an awesome team, CloudHesive offers competitive compensation, comprehensive benefits, training on cutting edge technology and partners (AWS), a flexible work schedule, responsible time off, standing desks, a kitchen filled with snacks chosen by our employees and much more! If you think you’d be a great fit, **we’d like to learn more about you!

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