Security Technology - Cross Function Hypercare - Support Engineer (Buenos Aires)

Buenos Aires
Permanente
Tiempo completo

Hace 1 día

Today’s world is fuelled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets!\nOur Information\nSecurity professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team help protect the EY brand and build client trust.\nWithin Information Security we blend risk strategy, digital identity, Cyber Defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value.\nThe opportunity We are looking for a Cross Function Hypercare Support Engineer who will become part of our Security Technology Services team. In this role, you will be involved in supporting end users as part of the deployment of security tools to ensure successful implementation of security technology and main security posture of the organization.\nYou will have the opportunity to stand up new technologies and work with internal and external groups to ensure the related systems are secure and robust.\nYour Key Responsibilities\nYour key responsibilities will include:\n\n
- Supporting the run state of our security technologies, ensuring that they are operating within agreed service levels and at peak possible performance.
\n
- Bringing operational expertise into efforts that introduce new technologies and upgrade current ones.
\n
- Providing technical oversight of Information Security technologies that fall under the team’s responsibilities.
\n
- Managing, driving, and coordinating planned maintenance activities as well as incidents for Information Security technologies.
\n
- Representing the team in specific project activities, including leading projects and managing the activity of others towards successful completion.
\n
- Articulating technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to technology leaders.
\n\nPlease note that this role requires to work AMERICAS hours, including afternoons.\nSkills And Attributes For Success We are interested in people who bring in operational experience in large environment with excellent communication skills and having performed detailed troubleshooting of issues, by using their analytical skills and collaborating with other technical teams, stakeholders and internal and external customers spread across the globe. As a successful candidate you will have functional and/or technical experience in supporting security technologies including detailed knowledge in at least one of the following: Windows and Linux Operating systems, networking concepts & mechanisms, EDR, AV/AM, DNS, Encryption, E-Mail technologies, and other relevant technology.\nTo qualify for the role, you must have\n\n
- Approximately 1-3 years of experience in supporting end user technologies and troubleshooting issues associated with it.
\n
- Strong communication skills to interact with people around the globe.
\n
- The ability to train & coach staff in technical processes and practices.
\n
- Experience working in a large global virtual environment
\n
- Strong English language skills – written and verbal
\n\nIdeally, you’ll also have\n\n
- Bachelor's degree in computer related field or equivalent work experience.
\n
- Completion of ITIL v3 or v4 Foundations training is preferred
\n\nWhat We Look For\nWe’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services.\nWhat We Offer\nAs part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine integral opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:\n\n
- Cont

Kit Empleo

Postularse