Onboarding Specialist

Mendoza
3.000 $ a 4.000 $ pesos por mes
Permanente
Tiempo completo

Hace 1 mes
Postúlese fácilmente

Onboarding Specialist (SaaS Implementation)
Latin America (remote)About the RoleHeymarket is looking for an Onboarding Specialist to manage the end-to-end implementation journey for new customers. You'll be responsible for technical setup, platform training, and strategic integration with tools like Salesforce, HubSpot, and Aircall. This is a remote role for Latin America-based professionals with strong English skills and experience in SaaS environments.In your first 3-6 months, success looks like:

Managing 1520 concurrent customer onboardings without dropping details
Leading structured onboarding calls with high CSAT scores
Executing CRM and support tool integrations with zero critical errors
Reducing time-to-value for new customers by streamlining setup steps

Key Responsibilities

Own the full onboarding process: account configuration, 10DLC registration, phone number hosting, and user setup
Lead onboarding sessions and platform training for new customers
Execute technical integrations with Salesforce, HubSpot, Aircall, and related platforms
Serve as the technical point of contact during the onboarding phase, resolving issues quickly
Coordinate with Sales and Customer Success to customize onboarding for varying customer types
Track progress and document every step to ensure smooth handoffs

Requirements

2+ years in onboarding, implementation, or technical support, ideally in a SaaS company
Strong command of tools like Salesforce, HubSpot, Zendesk, and Retool
C1 or C2 English level; able to communicate clearly with U.S.-based customers
Highly organized; able to manage 1520 concurrent implementations
Problem-solving mindset with the ability to work independently and prioritize well
Based in Latin America and available to work U.S. business hours

Preferred Qualifications

Experience setting up 10DLC registration and number hosting
Familiarity with customer success workflows in fast-paced startups

Compensation & Logistics

Full-time remote role based in Latin America
Compensation: $3,000 - $4,000 per month based on experience
Must have reliable internet and overlap with U.S. time zones

Company OverviewHeymarket is a business messaging platform that helps teams manage customer conversations across SMS, WhatsApp, and other channels.Customers include startups and enterprise companies seeking a more efficient way to communicate with their audiences.Job description created by , a nearshore staffing agency.

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