UBB488 - Desktop Support Specialist

LatamCent

  • Mendoza
  • Permanente
  • Tiempo completo
  • Hace 8 horas
About the RoleAvicado is hiring a Desktop Support Specialist to be the first line of IT support for our global team. You will provide technical assistance, resolve hardware and software issues, and ensure smooth day-to-day IT operations. This role requires strong troubleshooting skills, excellent communication, and the ability to document and train users on best practices.Success in this role (first 3-6 months):- Consistently resolve Tier 1-2 support tickets within SLA.
- Improve internal IT documentation and FAQs for end users.
- Identify recurring IT issues and propose process improvements.
- Build strong trust with employees as the go-to contact for technical support.Key Responsibilities- Manage help desk operations: triage, prioritize, and resolve technical support requests.
- Support user access, software installations, and SaaS application troubleshooting.
- Diagnose and resolve laptop, hardware, and OS-related issues (Windows & Mac).
- Maintain FAQs, write how-to guides, and deliver end-user training sessions.
- Monitor recurring IT issues, analyze patterns, and recommend improvements.
- Collaborate with system administrators and IT staff on escalated issues and projects.Requirements- 3+ years of help desk or desktop support experience.
- Strong knowledge of Windows and MacOS environments.
- Experience with ticketing systems (ServiceNow, JIRA, or similar).
- Experience managing SaaS accounts, permissions, and SSO (Microsoft preferred).
- Excellent troubleshooting skills across hardware and software.
- Clear written and verbal communication, with a customer-first approach.
- English fluency: C1 or higher.
- Based in Argentina, with ability to work U.S. time zones (EST/CST).Preferred Qualifications- Experience in enterprise-level IT support or system administration.
- Familiarity with SaaS and cloud application support.
- Background in construction technology systems or enterprise software.Compensation & Logistics- Competitive salary in USD.
- Remote, full-time role aligned with U.S. hours.
- Benefits include flexible PTO, philanthropic matching, and career growth opportunities.Company OverviewAvicado Construction Technology Services is a consultancy helping construction owners maximize the value of their systems and data. Since 2015, we have supported enterprise clients such as universities, hospitals, and data centers with modern cloud-based technology solutions. Avicado is recognized as a Great Place to Work and has been named to Inc.s Best Workplaces list for three consecutive years.Job description created by latamcent.com a nearshore staffing agency.

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