(IYR-198) | Application Support Engineer
- Buenos Aires
- Permanente
- Tiempo completo
Our client is looking for a Sr. Application Support Engineer who can analyze and help improve their monitoring and processes to get them to an even higher level of availability, scalability, and reliability.Application Support Engineers are responsible for improving customers' experience with their products, through advanced troubleshooting and helping the team of engineers solve more difficult problems. You will be required to deeply understand technology landscapes and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms.About the client:
Helping retailers and brands meet customers everywhere. They believe that accurate, high-quality data matched with compelling market insights empower retailers and brands to keep their customers at the center of all innovation and value they are delivering. They collect billions of data points every day and multiple times in a day from publicly available sources.As part of the team you will:- Advanced troubleshooting of customer issues and be accountable for providing customers with timely resolution and feedback.
- Work closely with Engineering to ensure issues are accurately diagnosed and replicated.
- Debug Software and Hardware issues and provide solutions to the customer
- Collaborate internally to ensure the product roadmap meets customers priorities
- Be able to work comfortably in a fast-paced environmentKey qualifications and skills to succeed in this role:- Advanced English (spoken and written)
- Advanced knowledge of backend services built using Node-js and persistence stores like DynamoDB(NoSQL), AuroraDB(RDBMS/SQL), Elastic Search, and S3.
- Understand and implement security and data protection.
- Focus on Engineering and Operation excellenceIn return, we offer:- Competitive compensation package
- 100% remote - Work from Home
- International company with diversity and multicultural inclusion
- The ability to work with leading startups and fast-growing companies in the USAAbout the company:
Kit Empleo