OverviewInnovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.Innovid is seeking a Technical Support Analyst to join our rapidly growing integral organization. This role will work closely with Product, R&D;, Client Services, Sales, publishers, and clients to troubleshoot, investigate, and solve technical issues. The ideal candidate possesses a strong functional knowledge of a wide range of web-related technologies and can communicate directly with clients and stakeholders in a clear and concise manner.ResponsibilitiesProvide first-level and internal/external escalation support on all Innovid solutions/productsProvide exceptional customer support via verbal and written communicationLiaise between Client Services/Sales teams and R&D; on product defects and escalationsDevelop and maintain custom analytics reports for both internal and external needsTroubleshoot data anomalies and discrepanciesService access management requestsDocument troubleshooting proceduresQualifications+3 years of experience in a technical client-facing roleAdvanced English Skills (Oral and Written Communication)Experience in SQL query use and developmentExperience with HTML5 (HTML/CSS/JavaScript) - an advantageExperience with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools, etc) - an advantageExperience with ticketing system - an advantageExperience with REST APIs - an advan
