Application Support Engineer | (RD-160)
- Buenos Aires
- Permanente
- Tiempo completo
- Provide visibility into overall stability of the platform - provide trending and analysis to drive development prioritization of fixes and enhancements.
- Create, drive and manage KPIs and real-time monitoring dashboards to ensure system operability and performance
- Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes. Continuously collaborate and partner with various technology teams to improve system, flow and environments
- Incident & Problem Management: Proactively identify/managed incidents, drive resolutions with constant follow-ups of problem tasks to closure.
- Ensure resiliency of the platform through managed DR/SR/HA events, including documentation of PROD/DR environments and recovery processes on regular basis. Identify and partner with engineering and development teams to eliminate single points of failure in the environment**Skills Required**:- Linux administration and host performance tuning, with Perl/Phyton/Unix Shell Scripting
- Good knowledge on Database Administration / SQL Development - Oracle, MS-SQL, Cassandra, Big data
- Experience supporting internet facing multi-tier 24/7 critical web/desktop infrastructures.
- Experience working in a SaaS environment
- Understanding of internet security
- Understanding of Network layers, Load Balancing, internet infrastructures including firewalls and proxies.
- Understanding of Cloud and Container Technology - Dockers, Kubernetes, Cloud Foundry
- Understanding of Messaging Technology - UMMQ, Solace, Nirvana (UM9)
- Background knowledge of Monitoring software - Geneos, Splunk, Thousand Eyes, SevOne, Service Now and Open Source**Skills Desired:
- Knowledge of Windows desktop operating systems including windows registry.
- Knowledge of desktop security, GPO user profile permissions and Anti-Virus systems
- Knowledge of advanced Chrome/Chromium browser configurations
- Knowledge of Chrome/Chromium developer tools
- Experience working with 3rd party IT support to jointly resolve issues**Soft Skills**:- Strong written, verbal communication and organizational skills
- Problem solving skills - natural inclination towards problem resolution. Ability to understand complex component/system/service interactions and look for causes and provide solutions.
- Self-driven, good initiatives and ability to think proactively
- Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
- Teamwork and co-operation - Ability to gel and work in a team oriented environment**Additional Information**:
El empleador sólo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece. Ley Nº 6471 CABA
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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