LK-017 | Product Support Engineer

CookUnity

Buenos Aires
Permanente
Tiempo completo

Hace 7 horas

CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.**What we're looking for**:- We are looking for a Product Support Engineer with solid analytical and problem-solving skills, capable of communicating effectively with tech and business areas, along having a basic-mid level of technical background to run basic queries.**The Role**:
The Product Support Engineer owns the tracking of any incident that may impact our systems, by collaborating with the Customer Support team and the Engineering team.The main tasks of this role are to consolidate, organize, categorize, detect important issues, and generate detailed reports.You'll be reporting directly to our Product Support Manager and you will participate together in the definition of OKRs, constant improvements, and help with the expansion of the team as our operation keeps doing so nationwide.This is a full-time hire.**Responsibilities**:- Administrate the Product Support Backlog.
- Keep the CX, Tech, and Business teams up-to-date.
- Quick-solve issues.
- Gather relevant info to help the problem-solving of incidents by the Tech team.
- Check our monitoring tools and react to alerts.
- Build detailed reports.
- Do the initial research of new incidents and categorize them.
- Availability for the on-call rotation.**Qualifications**:- You have 5-8 years of experience as a product support analyst, business analyst, functional analyst, or related field.
- Have strong analytical skills.
- You are a problem-solver and a DO-er.
- You are familiar with Agile Methodologies, and you know how to write detailed user stories.
- Be able to run basic SQL queries.
- Knowledge of an API tool like Postman and being able to perform basic tests with it.**Benefits**:
Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!Work remotely: design the life that you want.
- Enjoy 15 days of vacation each year from start date.16 fully paid Argentinean holidays.Get a MacBookAir (upgraded version).Wellness benefit: Gympass subscription, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from
Family leave: 12 weeks for primary caregiver and 4 weeks for secondary caregiver, fully paid.
Compassionate Leave: 3-5 days each time the need arises.
‍ Personalized English coach
- CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability._

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