Desktop Support Specialist

LatamCent

  • Mendoza
  • Permanente
  • Tiempo completo
  • Hace 1 día
  • Postúlese fácilmente
About the RoleAvicado is hiring a Desktop Support Specialist to be the first line of IT support for our global team. You will provide technical assistance, resolve hardware and software issues, and ensure smooth day-to-day IT operations. This role requires strong troubleshooting skills, excellent communication, and the ability to document and train users on best practices.Success in this role (first 3-6 months):
  • Consistently resolve Tier 1-2 support tickets within SLA.
  • Improve internal IT documentation and FAQs for end users.
  • Identify recurring IT issues and propose process improvements.
  • Build strong trust with employees as the go-to contact for technical support.
Key Responsibilities
  • Manage help desk operations: triage, prioritize, and resolve technical support requests.
  • Support user access, software installations, and SaaS application troubleshooting.
  • Diagnose and resolve laptop, hardware, and OS-related issues (Windows & Mac).
  • Maintain FAQs, write how-to guides, and deliver end-user training sessions.
  • Monitor recurring IT issues, analyze patterns, and recommend improvements.
  • Collaborate with system administrators and IT staff on escalated issues and projects.
Requirements
  • 3+ years of help desk or desktop support experience.
  • Strong knowledge of Windows and MacOS environments.
  • Experience with ticketing systems (ServiceNow, JIRA, or similar).
  • Experience managing SaaS accounts, permissions, and SSO (Microsoft preferred).
  • Excellent troubleshooting skills across hardware and software.
  • Clear written and verbal communication, with a customer-first approach.
  • English fluency: C1 or higher.
  • Based in Argentina, with ability to work U.S. time zones (EST/CST).
Preferred Qualifications
  • Experience in enterprise-level IT support or system administration.
  • Familiarity with SaaS and cloud application support.
  • Background in construction technology systems or enterprise software.
Compensation & Logistics
  • Competitive salary in USD.
  • Remote, full-time role aligned with U.S. hours.
  • Benefits include flexible PTO, philanthropic matching, and career growth opportunities.
Company OverviewAvicado Construction Technology Services is a consultancy helping construction owners maximize the value of their systems and data. Since 2015, we have supported enterprise clients such as universities, hospitals, and data centers with modern cloud-based technology solutions. Avicado is recognized as a Great Place to Work and has been named to Inc.s Best Workplaces list for three consecutive years.Job description created by a nearshore staffing agency.

LatamCent