Workday Support Analyst
- Buenos Aires
- Permanente
- Tiempo completo
In this role, you will be responsible for delivering local and global application support to the business within agreed SLAs.
You will understand business needs, prototype solutions, configure, test, and deploy updates.
You will also provide user support, troubleshoot issues, and collaborate with internal teams to support HR initiatives and business goals.
You will ensure service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications.
You will follow the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to global process standards.
Responsibilities
Deliver local and global application support within agreed SLAs.
Understand business needs, prototype solutions, configure, test, and deploy updates.
Provide user support, troubleshoot issues, and collaborate with internal teams to support HR initiatives and business goals.
Create and maintain service support documentation (processes, procedures, service catalogue information, operational documentation) for all supported applications.
Follow Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to global process standards.
Qualifications
Minimum 5 years of proven experience managing Workday HCM, including direct configuration of complex requirements.
Proficiency in Workday configuration, including business process setup, security, calculated fields, and custom reports.
Demonstrated skills in application delivery, relationship management, delivering results, business knowledge, intuition and judgment, strong cross-cultural awareness and sensitivity, and strong communication and collaboration.
Fluent in English.
Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical solutions.
Backlog management — creating, prioritizing and managing the product backlog to ensure the development team works on the highest-value items.
Experience proactively engaging available technology resources to develop a strong network and growth (e.g., Workday Community, user groups).
Ability to work in a virtual team across distance, cultures and time zones in a matrix with multiple reporting lines.
Experienced working with other Workday features (e.g., Security) or the desire to learn and work cross-functionally.
Benefits
Health and dental plan extended to dependents
Sulamérica travel insurance
Life insurance 100% paid for by the company
VR and/or VA
Home office allowance
Daycare allowance (for mothers with children up to 5 years and 11 months);
eLearning platform (Dentsu university)
Career development opportunities
Local and global development programs
Anniversary Day Off;
Volunteer Day Off
Appreciation (employee recognition platform)
Parental leave (120 + 60 days for primary caregiver | 30 days for secondary caregiver)
Hybrid volunteer model | AnywhereOffice
#J-18808-Ljbffr
Buscojobs