Customer Support Specialist (M/F/d)
Usercentrics
- Buenos Aires
- Permanente
- Tiempo completo
- Serve as the primary point of contact for our Self-Service (B2B) clients via Zendesk, ensuring prompt and effective support.
- Help customers navigate the platform by assisting them in finding the right information, guide the customer setting up their own account, and maximizing their experience.
- Collaborate with Customer Success Managers, Tech Support, and Product teams to share insights and drive continuous improvements.
- Enhance our knowledge base and FAQs by creating valuable self-help resources to improve customer autonomy.
- Contribute to optimizing cross-functional processes—your ideas and input will help shape the way we work.
- Gather and translate customer feedback into actionable feature requests to refine and enhance our solution.
- Be in close contact with the finance department, address billing discrepancies and resolve customer inquiries regarding charges and invoices.YOU BRING
- 2+ years in customer support, customer success, or a similar customer facing role, preferably in a B2B SaaS software environment.
- Strong communication skills, excellent English both written and spoken; experience in copywriting, advertising or content marketing is a plus.
- Experience in creating self-help resources, FAQs, or knowledge base content is a plus.
- Excellent problem-solving skills with a strong ability to assist customers in navigating our platform and answering their questions.
- Committed to providing outstanding customer experiences with a customer-first approach, always ready to help and find solutions.
- Proficiency in support ticketing systems (e.g., Zendesk) and CRM tools (e.g., Salesforce) is a plus.
- Strong organizational skills and attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.WHY JOIN USERCENTRICS?
- Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
- Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
- Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
- Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
- We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
- You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well beingWe are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.We are #BetterTogether.
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