Customer Care Analyst - (S112)
Kerry
- Buenos Aires
- Permanente
- Tiempo completo
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.**Key responsibilities**:- Customer relationship
- Provide correct & agile routine processes on Order Entry and Expo Documentation
- Reporting Metric / Tracking (KPI´s, Scorecards, etc)
- Generate Best Customer Experience (external & internal)
- Deliver Support to External Customers & Sales Teams
- Place governance to present results.
- Establish follow-up in order to ensure OTIF
- Develop customer relationship (Supply-Supply)Understand Supply Chain concept as Forecast**Scope / Expected Deliverables**:- Capture, process and follow up Sales Orders from Sales Force Platform and/or from Customer´s specific and eventual Platform;
- Input / Process the Sales Orders at SAP (internal ERP), evaluate ATP (available to promise) according to required data of delivery.
- Manage, in a fast and assertive way, eventual needs of agreements on promise date with Planning Area (in case of unavailability of products)
- Ensure international proper documentation ensuring the best communication with COMEX Area
- Give proper, proactive, polite and agile responde to the Customer
- Meets weekly/monthly with team to have account´s insight to develop deliverables.
- Understands written policies and procedures to ensure consistent adherence by staff.
- Keep Sales Team involved in its attendance.
- Foment agility of service and/or problem solving with each and all Internal Area - as the voice of the Customer at KERRY**Qualifications and skills**:- Experience: 1-2 years in COMEX SC, 1-2 years in Customer Service.
- Languages: Spanish and English (Fluent) + Portuguese (desirable)
- **Certification(s)**:Foreign Trade (COMEX)
- **Stuadies**:Customer Relationship Management, International Business, Business Administration
- **Software**:MS Office Excel (advanced), power point (medium), SAP.
- **Values**:Excellence, Teamwork, Value Creation, Ownership, Commitment.*****Specific Requirements, depending of the scope of accounts**:- Ownership
- Creativity
- Conflict Management.
- Accountability.
- Customer Orientation
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