(UA-129) | Customer Success Specialist - Buenos Aires
- Buenos Aires
- Permanente
- Tiempo completo
About the Team*We are trusted advisors for our customers that accelerate their path to becoming successful with Gorgias.
A successful customer for us is a customer whose support team meets and exceeds their customers' expectations.As a Scale Programs Specialist, you will help drive expansion for our small and mid-sized customers.
**What You'll Do**
- Contribute ideas and analysis to build out our scaled Customer Success program
- Identify and act on churn risk and expansion opportunities
- Meet with customers on consult calls to answer product questions and drive usage
- Educate and empower our customers on the Gorgias platform
- Monitor our Facebook Community
- Lead webinars with customers and answer questions live**Who You Are**
- 1-2 years in a customer-facing role
- You have excellent communication and interpersonal skills, follow-up skills and attention to detail
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) and lead sponsors/stakeholders to the solution of business process and/or technical problems
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- You are comfortable in a startup environment; are self-motivated, move quickly, and wear many hats
- You have a passion for and excel at building and maintaining relationships while working to mitigate churn and drive engagement and renewals
- Passion for learning! You want to grow and improve every day
- Strong communication skills - in English**Perks and Benefits**
- ️ 4-week vacation
- Paid sick leave
- Paid parental leave (12 weeks)
- Latest MacBook Pro
- ️ Personal credit card to buy lunches
- ️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
- Get up to $2000 of learning material (includes books**,** courses, training sessions that can be easily identified and linked with your job scope)
- Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)*
Why join us?
*We're among the fastest-growing startups in the eCommerce ecosystem
We've built an extremely efficient go-to-market engine
Work with a talented team you'll learn a lot from
Join a company where automation, good & clean data are core beliefs shared by all*
More cool things to know about Gorgias...**
- We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
- We have a 4.8 rating on Glassdoor
- Our software stack: stackshare.io/gorgias
- Other positions: jobs.lever.co/gorgias
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