TZ912 Customer Care Specialist
Fluid Truck
- Buenos Aires
- Permanente
- Tiempo completo
- Develop in-depth knowledge of our products and services and provide informative support to our customers
- Provide a seamless customer experience that creates positive sentiment for our brand
- Maintain accurate and detailed records of customer interactions and steps taken to resolve issues
- Direct customers to the appropriate parties and facilitate a seamless handoff if the customer requires additional assistance from a team member from another department
- Meet and/or exceed all customer care metrics
- Adhere to customer service guidelines and company policies
- Provide feedback to Customer Care supervisors and department manager regarding trends and opportunities to improve the customer experience
- Works as a team with other departments as needed to solve customer issues ensure the customer is getting the best possible care
- Collaborates with other departments to support any internal functions and requests as needed
- Provide relevant feedback to help us improve our service offerings**Requirements**:
**What Will Make You Succeed In This Role:
- Must be customer obsessed with a friendly and empathetic demeanor
- Utilize critical thinking and problem solving skills to provide solutions and resolve customer issues
- Proactively take steps to improve the customer experience
- Must be an effective communicator with the ability to work cross functionally with multiple departments
- Must be able to able to communicate both written and orally in English
- Must be comfortable working in a fast-paced environment
- Availability: The hours for this position will vary depending on business requirements.**Benefits**:
**What To Expect When Joining Fluid**:- Fully Remote Work Modality
- Career Development Opportunities
- Paid Time Off
- Health Insurance Allowance
- Multicultural work environment
- Stock OptionsAt Fluid Truck, you are encouraged to come as you are. We are committed to providing a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief or anything else that makes you unique.Final Notes: *This position is open for Buenos Aires residents.**Only Resumes Written in English will be Accepted
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